A restaurant owner hit back at with savage response to a customer who left a one star review on TripAdvisor.
In the original review of the Wirral restaurant, Oxton Bar and Kitchen, a customer wrote about the staff being “unfriendly” and slammed ts cheese boards as a “juvenile attempt”.
Despite his “7yrs of loyal patronage”, reviewer ‘James’ left a one star review, which said: “After 7yrs of patronage to the OBK, I was unfortunate enough to order the cheese board (for heavens sake don’t do it), it arrived via our unfriendly host Anglea where it was discarded on our table with a bang!
“I looked to my horror at the juvenile attempt of a cheese board!
“Anaemic crackers, putrid celery and cheese from an over milked cow!
“I rejected the dish, at which point Angela erupted with anger like she’d produced the cheese herself! I could just hear from the kitchen the Insults (and language).
“With trepidation it was time to pay the bill! I approached the bar with caution…..Angela had removed “it” from the bill, like she’d done me a favour! Thanks Angela.
“I’d like to complement the rest of the staff and previous 7yers for excellent service. I’ll be back!”
The owner of Oxton Bar and Kitchen decided to reply to the negative review on Facebook , with a response entitled ‘why I want Trip Advisor to burn”.
The owner hit back at ‘James’ in a foul mouthed reply that asked why the reviewer had never taken the time to positively review in the seven years he has been visiting the restaurant.
The post read: “Why I want Trip Advisor to burn.
“James here, is a complete t**t.
“Not because he has an obvious fetish for over 70’s pornography.
“Not because he thinks Lauren is called Angela.
“Not because he thinks our cheese is s**t. Each to their own.
“”No James is a t**t because as he states – ‘After 7 years of loyal patronage’ along with the closing line ‘I’d like to compliment the rest of the staff and previous 7 years of excellent service. I’ll be back!’
“F**k you James. In 7 years of ‘excellent service’, why have you not left one single positive review for us?
“Yet one cheeseboard not to your liking (which we took off the bill?) and you give us a one star review.
“You say you’ll be back! Come back when you’ve given us a positive review for each of the excellent experiences you say you’ve had over the last 7 years, otherwise don’t bother.
“The amount of negative reviews which start with ‘last visit was excellent… however’ blah f ing blah.
“This s**t keeps me awake at night.
“I employ 23 staff. We all have families to feed. By all means leave us a c**p review if you don’t like us, but don’t ignore the positive experiences, or flit over them in a 1 star review.
“Why don’t they warrant a separate 5 star review?
“Trip advisor is simply an avenue for keyboard warriors to vent their sexually frustrated bad moods on business owners, and an arena for fraudulent positive reviews to negate humanities desire to complain more than they compliment.
“For my own sanity I’ve ignored Trip Advisor for over a year. Maybe I should again”.
This isn’t the first time the restaurant has hit back after receiving criticism, last year a customer clammed its fish and chips were overpriced.
At the time the Oxton restaurant hit back at the £8 priced-meal detailing a breakdown of the reasons behind the cost.